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Federal Government Resources
NC State Government Resources
Elected Officials
NC Department of
Administration
NC Department
of Health & Human Services
Accrediting Organizations
State Boards
National Associations
Peer Review Organizations
Third-Party Payers
Other Numbers
Federal Government Resources
Centers for Disease Control
1600 Clifton Road, North East
Mail Stop C06
Atlanta, GA 30333
404-639-3311
Voice Information System
404-639-3534
Center for Medicare & Medicaid Services (CMS)
7500 Security Boulevard
Baltimore, MD 21244-1850
410-786-3000
Region IV Office
Atlanta Federal Center
61 Forsyth Street, South West
Suite 4T20
Atlanta, GA 30303-8909
Rose Crum-Johnson, Administrator
404-562-7150
Barbara Owens, Regional Representative
404-562-7440
Palmetto Government Benefits Administrators, LLC (Palmetto GBA)
(Fiscal Intermediary for CMS)
See Third Party Payers
US Department of Health and Human Services
200 Independence Avenue, South West
Washington, DC 20201
Toll Free: 1-877-696-6775
Email: hhsmail@os.dhhs.gov
NC State Government Resources
Elected Officials
Governor Mike Easley
Office of the Governor
116 West Jones Street
Raleigh, NC 27603-8001
919-733-4240
Lt. Governor Beverly Perdue
Office of the Lt. Governor
310 N. Blount Street
Raleigh, NC 27601
919-733-7350
Insurance Commissioner
James Long
NC Department of Insurance
PO Box 26387
Raleigh, NC 27611
919-733-7349
Customer Service: 1-800-662-7777
State House of Representatives
NC General Assembly
919-733-4111
State Senate
NC General Assembly
919-733-4111
NC Attorney General's Office
Roy Cooper
PO Box 629
Raleigh, NC 27602-0629
Attorney General: 919-716-6400
Consumer Protection: 919-716-6000
NC Department of Administration
Governor's Advocacy Council for Persons with Disabilities
Allen Perry
2113 Cameron Street, Suite 218
Raleigh, NC 27605
919-733-9250
800-821-6922
Office of Administrative Hearings-NC
6714 Mail Service Center
Raleigh, NC 27699-6714
919-733-2691
Julian Mann III, Director/Chief Administrative Law Judge
919-733-2698
Deputy Director
919-733-2691
Administrative Services
919-733-2691 or 919-733-2696
Hearings Division
919-733-3407 (fax)
Federal Office of Hearings and Appeals
919-790-2938
NC Department of Health and
Human Services
Secretary's Office
2001 Mail Service Center
Raleigh, NC 27699
919-733-4534
Division of Aging
Karen E. Gottovi, Director
2101 Mail Service Center
Raleigh, NC 27699-2101
919-733-3983
919-733-0443 (fax)
In-Home Services
Ann DeMaine
Training
Mary Bethel
Division of Epidemiology
1902 Mail Service Center
Raleigh, NC 27699-1902
Communicable Disease Control
Newt MacCormack, Acting Branch Head
919-733-3419
HIV/STD Control Branch
Evelyn Foust
919-733-7301
Occupational and Environmental Health Section
Dr. Bill Tynan
919-733-3680
State Center for Health Statistics
Chris Hoke, Acting, Director
919-733-4728
TB Control Section
919-733-3419
Division of Facility Services
Bob Fitzgerald, Director
Bonnie Cramer, Assistant Director
Jackie Shepherd, Assistant Director
701 Barbour Drive
Raleigh, NC 27603
2701 Mail Service Center
Raleigh, NC 27699-2701
919-733-2342
Medical Facilities Planning Section
Tom Elkins, Medical Facilities Planner (Mental Health)
Floyd Cogley (Home Health and Hospice)
919-733-4130
919-715-4413 (fax)
Licensure & Certification Section
Steve White, Chief
919-733-7461
919-733-8274 (fax)
Azzie Conley, Assistant Chief, Acute and Home Care Branch
919-733-1610
919-715-3073 (fax)
Certificate of Need Section
Lee Hoffman, Chief
919-733-6360
919-733-8139 (fax)
Health Care Personnel Registry
Jesse Goodman, Section Chief
919-733-8500
Hazel Slocumb, Program Manager (Nurse Training & Registry Administration)
919-733-2786
919-733-3207(fax)
Jayne Bunn, Program Manager (Investigations)
919-715-0159
Medicare Certification North Central & Eastern Region
919-733-7461
Medicare Certification Western Region
704-669-3372
Division of Medical Assistance
Nina Yeager, Director
Daphne Lyon, Deputy Director
2517 Mail Service Center
Raleigh, NC 27699-2517
919-733-2060
Medical Policy
George Packenham, Assistant Director
919-857-4020
Community Care Section
Bruce Steel, Section Chief
919-857-4021
Fax: 919-857-9025
Adelle Kingsbury, PCS/Hospice Services Consultant
919-733-9434
Dot Ling, Home Health Consultant
919-733-9434
Beth Karr, HIT, Home Care Initiatives, Manager
919-857-4021
919-715-9025 (fax)
Mary Jo Littlewood, CAP/DA
919-733-3945
Kate Short, HIV Case-Management,
CAP/AIDS Manager
919-733-9434
Silvia Leebrick and Pat Leggett, CAP-C, Consultants
919-857-4021
Deborah Chavis-Hall and Wendy Alling , PDN, Consultants
919-857-4021
Melody Yeargun, Durable Medical Equipment Consultant
919-857-4021
Financial Operations
Allen Gambill, Assistant Director
Jim Panton, Chief of Reimbursement
Debbie Barnes, Rate Analyst
919-733-6784
919-715-0896 (fax)
Program Integrity
Robert Nowell, Assistant Director
919-733-6681
Recipient/Provider Services
Barbara Brooks, Assistant Director
919-733-7160
Managed Care Unit
Jeffrey Simms, Assistant Director
919-715-5417
Information Services
Linda Connelly, Assistant Director
919-733-6964
Behavioral Health Services Section
CAP-MR/DD
Carol Robertson, Section Chief
919-857-4020
Division of Public Health
1330 St. Mary's Street
Raleigh, NC 27605
1915 Mail Service Center
Raleigh, NC 27699-1915
919-733-7081
Dr. Leah Devlin, Section Chief
919-715-4177
Home Health Section
John Griswold, Manager
919-715-3113
919-733-0488 (fax)
Division of Social Services
Pheon Beal, Director
325 North Salisbury Street
Raleigh, NC 27603-5905
919-733-3055
Adult Services
John Tanner, Section Chief
Geoffrey Santoliquido, Program Manager
Barbara Gillespie, Consultant
919-733-3818
919-715-0023 (fax)
Accrediting Organizations
Accreditation Commission for Health Care, Inc. (ACHC)
Tom Cesar, President/CEO
1110 Navaho Drive, Suite 500
Raleigh, NC 27609
919-872-8609
919-872-5048 (fax)
Email: achc@achc.org
www.achc.org
Community Health Accreditation Program (CHAP)
Jerald Cohen, President
61 Broadway, 33rd Floor
New York, NY 10006
212-336-5555 ext. 242
www.chapinc.org
Joint Commission on Accreditation of Healthcare Organizations
(JCAHO)
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Main 630-792-5000 Ordering 630-792-5800
State Boards
NC Board of Nursing
Central Nurse Aide Registry
Polly Johnson, Executive Director
PO Box 2129
Raleigh, NC 27602
919-782-3211
919-781-9461 (fax)
(Nurse Aide II)
919-782-7499
NC Board of Examiners for Speech & Language Pathologists and
Audiologists
PO Box 16885
Greensboro, NC 27416-0885
336-272-1828
NC Board of Medical Examiners
PO Box 20007
Raleigh, NC 27619-0007
919-828-1212
NC Board of Occupational Therapy
PO Box 2280
Raleigh, NC 27602
919-832-1380
NC Board of Pharmacy
David Work, Executive Director
PO Box 459
Carrboro, NC 27510
919-942-4454
NC Board of Physical Therapy
18 West Colony Place, Suite 120
Durham, NC 27705
919-490-6393
NC Certification Board for Social Work
PO Box 1043
Asheboro, NC 27204
336-625-1679
National Associations
American Academy of Home Care Physicians
Constance Row, Executive Director
PO Box 1037
Edgewood, MD 21040-1037
410-676-7966
American Association for Homecare
625 Slaters Lane, Suite 200
Alexandria, VA 22314
703-836-6263
American Academy of Hospice & Palliative Medicine
PO Box 14288
Gainesville, FL 32604-2288
703-787-7718
American Association of Retired Persons (AARP)
601 E. Street, NW
Washington, DC 20049
202-434-2277
American Federation of Home Health Agencies
1320 Fenwick Lane, Suite 100
Silver Springs, MD 20910
301-588-1454
American Nurses Association
Linda Stierle, Executive Director
600 Maryland Avenue, SW
Suite 100-W
Washington, DC 20024-2571
202-554-4444
American Physical Therapy Association
1111 North Fairfax Street
Alexandria, VA 22314
800-999-2782
American Speech-Language-Hearing Association
Frederick T. Spahr, Executive Director
10801 Rockville Pike
Rockville, MD 20852
301-897-5700
Hospice Association of America
228 7th Street, SE
Washington, DC 20003
202-546-4759
National Association for Home Care
228 7th Street, SE
Washington, DC 20003
202-547-7424
National Association of Social Workers, Inc.
750 First Street, NE, Suite 700
Washington, DC 20002
202-408-8600
National Council on Aging
409 Third Street, SW, Suite 200
Washington, DC 20024
202-479-1200
National Hospice & Palliative Care Organization
1700 Diagnal Road, Suite 625
Alexander, VA 22314
703-243-5900
VNAs of America
Carolyn Markey, President/CEO
11 Beacon Street, Suite 910
Boston, MA 02108-3002
1-888-866-8773
Peer Review Organization
Medical Review of NC, Inc.
PO Box 37309
Raleigh, NC 27627
Local: 919-851-2955
Administrative: 800-682-2650
Third Party Payers
Blue Cross/Blue Shield of NC
Brown Gardner, Director of Medicare Programs
PO Box 2291
Durham, NC 27702
919-489-7431
Palmetto Government Benefits Administrator
PO Box 100190
Columbia, SC 29202
2300 Springdale Drive
PO Box 7004
Camden, SC 29020
Customer Service Center
877-272-5786
Beth Clack, Manager, Part A Education
803-763-1815
Bill Horton, President/COO of Government Programs
803-764-1300
Bruce Hughes, Executive VP/COO of Medicare
803-763-7130
John Dart, Assistant VP, Medicare B Operations
803-763-1250
Mary Jane Schultz, Director, Medicare A Medical Review
803-763-5006
Mitch Williams, Director, Medicare Reimbursement
803-762-6210
Neal Burkhead, VP, Medicare A Operations
803-763-1700
Ray Floyd, Director Provider Services, Education & Appeals
803-763-1705
Roz Catoe, VP, Medicare Claims Processing & Customer Service
803-763-5086
Sharon Roberts, Director, Medicare Audit
803-762-6224
Sue Pearcy, VP, Medicare Integrity Program
(Medical Review, Anti-Fraud, Audit Reimbursement)
803-763-5545
Home Health and Hospice Provider Education Consultants, Southeast
Region
Allison Jeffords - 803-763-1759
Kevin Scully - 803-763-1734
CIGNA
(Medicare B Carrier)
PO Box 671
Nashville, TN 37202
800-672-3071
Palmetto GBA (Medicare B, Durable Medical Equipment and Supplies)
Team F
PO Box 100226
Columbia, SC 29202-3226
800-583-2236
EDS Federal Corporation
Provider Representative
4905 Waters Edge Drive
Raleigh, NC 27606
919-851-8888 or 800-688-6696
State Employees' Health Plan
Blue Cross/Blue Shield of NC
Dale Andrews, Provider Relations
PO Box 30025
Durham, NC 27702
800-422-4658
NC Workers' Compensation
NC Industrial Commission
Dept. of Commerce
4319 Mail Service Center
Raleigh, NC 27699-4319
Ombudsman - 800-688-3349
Ombudsman - 919-733-0345
General - 919-733-5055
Other Numbers
Alzheimer's Disease & Related Disorders Association
800-272-3900
American Cancer Society
800-227-2345
American Diabetes Association
800-232-3472
American Heart Association
800-284-6601 (National)
919-968-4453 (NC Affiliate)
American Medical Rehabilitation Association Providers
800-368-3513
Arthritis Foundation Information Hotline
800-283-7800
Brain Injury Association
800-444-6443
CDC National AIDS Clearinghouse
800-458-5231
CDC National HIV AIDS Hotline
800-342-AIDS (2437)
CDC National Immunization Information Hotline
800-232-2522
CDC National STD Hotline
800-227-8922
Duke Alzheimer Family Helpline
800-672-4213
Friend of Residents of Long Term Care
919-782-1530
Home Care Compliant Hotline
800-624-3004
Medic Alert Foundation
800-432-5378
NC Center for Nursing
222 N. Person Street
Raleigh, NC 27601
919-715-3523
NC Department of Labor, Division of Occupational Safety and Health
319 Chapanoke Road, Suite 105
Raleigh, NC 27603
919-662-4575
NC Department of Labor, Wage and Hour Division
413 N. Salisbury Street
Raleigh, NC 27603-5942
919-807-2796
National Library Services for the Blind & Physically Handicapped
800-424-8567
National Multiple Sclerosis Society
800-548-4611
National Parkinson Foundation, Inc.
800-327-4545
National Spinal Cord Injury Association
800-962-9629
National Stroke Association
800-787-6537
NC Library for the Blind & Physically Handicapped
888-388-2460
OIG Fraud and Abuse Hotline
800-447-8477
Statewide Infection Control Program
919-966-3242
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