The Association continues to work diligently to provide its members the critical information needed to re-engineer their agencies, streamline operations, reduce costs, and develop new product lines and revenue sources while ensuring their patients continue to receive the highest quality of care possible. This area of AHHC's website is designed to announce events and workshops, or to provide educational resources for use within your organization to help you stay ahead of the curve. AHHC Members Save 10% on the Most Popular Coding Resources & Exams!

The Association for Home & Hospice Care of North Carolina is an approved provider of continuing nursing education by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

Below is a list of AHHC's latest educational offerings. To view program descriptions, dates and locations, or to download registration forms click on the specific event.

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Professional Webinars & Teleconferences

Hospice Webinars

Easily Accessed and Affordable Education on all the topics you need for compliance, documentation, operations,  individual hospice disciplines, billing and more is available through our affiliate Home Health & Hospice Education Network. The Network offers nationally acclaimed presenters and exciting timely topics. AHHC is excited to join over 25 other Hospice Associations in this exciting venture!

Registration rates are deeply discounted for AHHC members and every purchase produces a royalty payment to AHHC.

Purchasing these great webinars benefits your hospice program and AHHC!

Click here to explore the available webinars and registration details.

All questions related to the webinars (including registration and billing issues) must be addressed directly to the Network at


Important Employer Update
June 22, 2016 | 3:00-4:30pm

OSHA Finalizes the Requirement for Electronic Reporting of Injuries/Illnesses for providers with 250 or more employees! These employers will be required to electronically submit information from their records of occupational injuries and illnesses to OSHA or OSHA’s designee on an annual basis. The rule further informs that OSHA will post the establishment-specific injury and illness data on its public website at

And...the Labor Department estimates 4.2 million people will become eligible for overtime as a result of their new rule! How will this impact your bottom line? And what are your options? Take a look at your State below & plan to join us! On May 18, 2016, President Obama and Secretary Perez announced the publication of the Department of Labor’s final rule updating the overtime regulations, which will automatically extend overtime pay protections to over 4 million workers within the first year of implementation. This webinar will cover key provisions of the final rule and provide what the rule allows as far as employer options.

Webinar Presenter: Join Sarah Ford, Partner with Parker Poe Adams & Bernstein who assists employers in the areas of compliance counseling, internal investigations and litigation. A favorite employment law speaker, Ms. Ford has experience defending employers against the claims of current and former employees as well as charges brought by government agencies. These include the Equal Employment Opportunity Commission (EEOC), Citizenship and Immigration Services (USCIS), the Civil Rights Division of the U.S. Department of Education and the Federal and North Carolina Departments of Labor.


Home Health Quality Initiatives Update
June 23, 2016 | 3:00-4:30pm

The Centers for Medicare and Medicaid Services’ (CMS) quality initiatives for home health have picked up the pace over the last year. Quality of Patient Care and Patient Survey 5-Star Ratings are available on the Medicare Home Health Compare website, agencies must now meet an OASIS quality reporting threshold, and a pay-for-performance demonstration project has begun in 9 states. New Conditions of Participation that require a Quality Assessment and Performance Improvement program be implemented are on the horizon. The OASIS data collection continues to evolve and OASIS-C2 is scheduled to be implemented in 2017 with a new cross-setting item. This webinar will provide an update on the CMS initiatives and specify resources that are available to support agencies’ quality improvement efforts.


  1. Describe CMS quality initiatives for home health
    1. Home Health Compare Quality of Patient Care and Patient Survey Star Ratings
    2. Value Based Purchasing Demonstration Project
    3. Pay-for-Reporting Compliance Thresholds
    4. Home Heath QAPI Requirement in Proposed Conditions of Participation
    5. Standardized Cross-setting Quality Measures
    6. OASIS-C2
    7. PEPPER Reporting
  2. Outline resources available to support quality improvement efforts
    1. CMS OASIS resources
    2. Role of state Quality Improvement Organizations
    3. Home Health Quality Improvement National Campaign

Webinar Presenter: Heather Jones, MPH, CHES, COS-C, is the Associate Vice President for Quality Initiatives & State Relations for AHHC/SCHCA. Prior to joining the Association, Heather was with the Carolinas Center for Medical Excellence, a Medicare Quality Improvement Organization. Heather is a Certified Health Education Specialist and holds a Certificate as an OASIS Specialist-Clinical.


Advance Directives: What Every Provider Should Know
June 29, 2016 | 3:00-4:30pm

Would you like to go beyond the patient/family conversation to the actual implementation of the Advanced Care Directives and avoiding the risks and errors other providers have made? Kenneth Burgess is a health care attorney with over 30 years of experience and he will provide tips on how to avoid that kind of turbulence and provide you with take-aways you can use to both orient your staff and test their knowledge back at your agency.  This webinar will also clear up some of the legal myths surrounding Advanced Care Directives that can lead providers astray!

Some topics that will be addressed are:

  • Learn basic laws governing advance directives
  • Share key issues in implementing AD policies and honoring patients’ end of life wishes
  • Real life scenarios with real life outcomes
  • Critical Steps During the Admissions Process
  • What to do when there are "Contrary Surrogates"
  • Measuring Patient Competence
  • Explore things you can do to avoid problems in your agency and honor patients’ wishes
  • A Take Home Quiz for Your Staff

Webinar Presenter: Kenneth L. Burgess, a Partner in Poyner Spruill's Health Care Practice Group, is a health care attorney with over 30 years of experience advising clients on a wide range of regulatory, litigation, compliance and operations issues. His practice focuses heavily, but not exclusively, on issues affecting long term care and acute care providers. Ken advises providers on legal issues arising in hospitals, skilled nursing facilities, assisted living communities, hospice, home health and other spheres of health care.


Hospice Quality Initiatives Update
June 30, 2016 | 3:00-4:30pm

The Centers for Medicare and Medicaid Services’ (CMS) quality initiatives for hospice have been a whirlwind of activities with the implementation of the Hospice Item Set and the CAHPS survey. A timeliness submission threshold has now been implemented and public reporting of quality measure data is on the horizon. Hospices must comply with the changing requirements all while continuing to meet the Quality Assessment and Performance Improvement requirements that are specified in the Medicare Conditions of Participation. This webinar will provide an update on the CMS initiatives and specify resources that are available to support hospices’ quality improvement efforts.


  1. Describe the CMS quality initiatives for hospice
    1. Hospice Item Set elements, reporting timelines, and timely submission thresholds
    2. CAHPS survey administration and proposed composite measures
    3. Proposed timeline for public reporting of quality measure data
    4. 5-star rating plans (similar to home health agencies)
    5. PEPPER Report elements
    6. Medicare Conditions of Participation QAPI requirements

  2. Outline CMS resources available to support quality improvement efforts

Webinar Presenter: Heather Jones, MPH, CHES, COS-C, is the Associate Vice President for Quality Initiatives & State Relations for AHHC/SCHCA. Prior to joining the Association, Heather was with the Carolinas Center for Medical Excellence, a Medicare Quality Improvement Organization. Heather is a Certified Health Education Specialist and holds a Certificate as an OASIS Specialist-Clinical.


ICD-10 Coding Updates & Clarifications
July 19, 2016 | 3:00-4:30pm

Can you believe it… more than 2,600 new, deleted and revised code changes will become effective on October 1, 2016!!

Since the implementation of the ICD-10-CM code set on October 1, 2015, there has been a steady stream of interim changes to guideline interpretations and code instructions. October 1, 2015 was the largest revision to diagnosis coding ever made, providing more than 5 times as many codes as were available under ICD-9.  Due to the newness of the ICD-10 code set, questions and clarifications related to the ICD-10 codes began almost immediately and have required adaptations and interim guidance. 

Injuries, Poisoning, & Other Consequences of External Causes are the largest areas of change with more than 1000 changes in Chapter 19 alone.  Diabetes comes in at second with 264 new codes that involve greater specification for diabetic ophthalmic complications. The third highest category is Diseases of the Musculoskeletal System.  There are 81 circulatory new codes as well as other codes impacting nearly every chapter in the manual.

The complete Addenda identifying all modifications to the ICD-10-CM is expected to be posted in June. This very timely presentation will provide a brief overview of the changes of greatest importance to home health and hospice agencies and allow attendees to see useful examples of the key codes related to home health and hospice situations.

Webinar Presenter: Judy Adams, RN, BSN, HCS-D, AHIMA Approved ICD-10-CM Trainer, Adams Home Care Consulting, Inc. is a well-known health care consultant and speaker with over 30 years of healthcare experience and extensive experience in home care and home health management. Judy frequently speaks nationally on home health coverage; coding; HH COPs; PPS and medical review.


Homebound: Do Staff Understand What It Means to be Homebound Under the Medicare Home Health Benefit?
August 2, 2016 | 3:00-4:30pm

In this day and time of increased audits and clinical record/claim review, we need clinicians to have an excellent understanding about what the CMS Medicare Home Health Coverage Manual requires as related to homebound documentation! This 90 minute webinar focuses on the Medicare Manual but also illustrates the requirements with examples and Q&A. The presentation also highlights OASIS questions that support the patient’s homebound status.

The webinar handouts will include tips on how to document appropriately given a variety of patient scenarios; a post-test helpful for new or refreshing home health staff; and references.

Webinar Presenter: Sherry Thomas, BSN, MPH, is the Senior Executive Vice President for the Association for Home & Hospice Care of North Carolina (AHHC). Entering her 37th year in home health, Sherry has held senior leadership positions in both free standing and hospital based home health agencies. She is a graduate of the University Of North Carolina School Of Nursing where she was inducted into Sigma Theta Tau, the Honor Society of Nursing. As the Senior Ex. VP for AHHC, she has represented home health members in meetings with the CMS MAC and with CMS.


Professional Workshops

Hospice & Palliative Care Nurse Aide Workshop & Certification Review
June 15, 2016
The Axxess Home Care & Hospice Conference Center at AHHC | Raleigh, NC
Instructor: AHHC's Cindy Morgan, RN, MSN, CHC, CHPN, Vice President of Hospice, Palliative Care and Clinical Innovations

Nursing Assistants are the HEART of Hospice – which is why we invite you to honor your aides during National Nursing Assistant Week (June 9-16, 2016) with Education & Recognition for the wonderful job they do every day. Lunch & Breaks will be provided and there will be a chance for attendees to win PRIZES throughout the day!

The workshop will cover:

  • Communication at the End of Life
  • Pain Management at the End of Life
  • Symptom Management
  • Care of the Patient and Family When Death is Near

The workshop is beneficial for nurse aides desiring to take the HPNA certification exam. However, this material is valuable for any nurse aide working in this area of health care and seeking certification is not required for attendance. The review, in combination with individual study strategies, will assist those nurse aides seeking certification or those aides wishing to increase their knowledge base.


NC Medicaid PCS Provider Enrollment Training[Registration Form]

After becoming a licensed home care agency, In-home Aide Agencies may also be interested in enrolling with NC Medicaid as a personal care services provider. However, even if you are not yet licensed for in-home aide services, you will find this 4-hour workshop helpful in covering the necessary steps in enrolling with NC Medicaid as a Personal Care Services Provider (PCS) provider. The workshop will cover highlights of the Medicaid PCS clinical coverage policy, including an overview of the role of the NC Medicaid PCS Independent Assessment Entity and their role in assessing Medicaid beneficiaries for eligibility for Medicaid PCS services. This workshop is also for agencies wanting to add a PCS service line to their existing business.
The topics to be covered are:

  • Requirements for enrolling with NC Medicaid as an enrolled provider, the role of Computer Science Corporation (CSC- NC tracks) in enrolling providers
  • Review of the provider enrollment agreement
  • Review of the education provided by NC tracks in preparation for provider enrollment
  • On site visit requirements for becoming enrolled with NC Medicaid as a provider
  • Review of the NC Medicaid clinical coverage policy 3L- requirement for physician referral, service plan requirement, Quality Improvement requirement, Attestation requirement for providing services to patients with cognitive disorders, other policy highlights
  • Review of the NC Medicaid Independent assessment entity (currently Liberty Healthcare Corporation)
  • Review of the PCS provider portal and registration required for PCS providers through QiReport
  • General overview of NC Medicaid Program Integrity section and review of pre and post payment review audits

The class is offered on the following dates from 9:00am-1:00pm:

  • Thursday, April 28, 2016
  • Thursday, June 30, 2016

The class is $229 per person. The following discounts apply:

  • $50 off if you’ve attended the AHHC Licensure Applicant Training Class (with verification)
  • $100 off if you are a member of AHHC


On-Site Workshops (We Come to You!)

Hospice & Palliative Nurse RN Certification Review Course Comes to You!
Cindy Morgan, RN, MSN, CHC, CHPN is a Certified Hospice & Palliative Care Nurse and HPN approved educator... and as a member benefit to your agency, we are pleased to offer this on-site education opportunity to those interested in having Cindy teach at your site! Nurse Contact Hours will be provided!
The curriculum will cover:

  • The care goals and decisions for hospice and palliative care patients
  • The components of treatment decisions
  • The principles of effective pain management
  • A comprehensive pain assessment
  • Providing appropriate care at the time of dying
  • Utilizing pharmacological and non-pharmacological interventions for common symptoms
  • Grief at time of diagnosis and bereavement management after the death of a loved one
  • Self-care for the health care professional.

Hospice: the Heart of the Matter | On-Site Workshop Comes to YOU!
Cindy Morgan, RN, MSN, CHC, CHPN is the instructor for this course... and as a member benefit to your agency, we are pleased to offer this on-site education opportunity to those interested in having Cindy teach at your site!
Through on-site education:

  • Cindy Morgan makes it convenient for your staff and your schedule
  • Your staff do not have to travel, saving your agency expense and time
  • There is no limit to the number of your staff who may attend from your agency
  • Education is provided by a respected, knowledgeable presenter


Home Care, Home Health and Hospice Aide Teleconferences

Recognizing Elder Abuse
July 14, 2016

This session will focus on signs and symptoms related to abuse and neglect for both children and adults. It will also cover the aide’s role in reporting any suspected abuse and neglect. The role of Child Protective Services and Adult Protective Services will be discussed.

Disaster Preparedness
August 11, 2016

History has taught us that a disaster can strike at any time. As a Home Care Aide you can provide information to your clients about the importance of disaster preparedness and help prepare supplies and information for your clients use during a disaster. Knowing what disasters are most likely in your area, what items are important in an emergency supply kit, important phone numbers, a medication list and list of special needs and other valuable information will be helpful in preparing for a disaster. This teleconference will cover the basics of planning for your clients and to help with your own personal disaster plan.


Convenient Online Education

It is the NC Law... Infection Control Workshop for Home Care and Hospice

This on-line education is designed to provide participants with information on the principles and practices of infection control. This education is also planned to assist your agency in meeting the requirements of the North Carolina Infection Control Law - 10A NCAC 41A.0206.

The updated slides and handouts are available for your use at

The course is available on-line through SPICEducation at a cost of $150 (by credit card). Register for the on-line course at this link:


Audio Aide Training for Home Care / Home Health

S.N.A.P. - Superior Nurse Aide Performance

In-home aides play a vital role in serving the nations ill, disabled, and aging populations. Often having the most contact with patients, these individuals are usually closer to their patients than any other home care discipline making them uniquely qualified to meet the challenges they face. And, no matter what programs your aides work in, an investment in their learning pays off in quality care and better risk management for your agency. As you know, Medicare Conditions of Participation require that home health aides accrue a minimum of twelve hours of training every twelve months. Other federal and state laws also mandate training. These requirements may be difficult to achieve. The SNAP audio conferences and aide training modules are an efficient, effective way to provide your aides with the knowledge they need while keeping your agency training costs low!


Hospice Aide Education

S.N.A.P. Packets for Hospice



Quick Reference: CMS Website for Medicare Fee-for-Service Providers

Audit and Quality Assurance Teleconference Password Required


Archived Education

Home Health Quality Initiatives Update

Insights Into the Financial & Risk Management Aspects of the CMS CJR Payment Initiative

Win With Home Health Fundamentals

Creating a Seat at the Table for Chronic Disease Management

OASIS 5-Part Webinar Series

The 2016 Home Health Payment Rules

Troubleshooting ICD-10 Coding

Shining Light on Home Health Face to Face

CMS Updates to the Home Health COPS

Home Health Conditions of Participation (COPs)

Homebound Under the Medicare Home Health Benefit

ICD-10 Basic and Intermediate Coding

ICD-10 Coding Survival Kit

Lessons Learned from Survey Sanctions

Medicare Home Health Nursing

Pain and Dementia Recording

Palliative Care Principles Recording

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