The Association continues to work diligently to provide its members the critical information needed to re-engineer their agencies, streamline operations, reduce costs, and develop new product lines and revenue sources while ensuring their patients continue to receive the highest quality of care possible. This area of AHHC's website is designed to announce events and workshops, or to provide educational resources for use within your organization to help you stay ahead of the curve. AHHC Members Save 10% on the Most Popular Coding Resources & Exams!

The Association for Home & Hospice Care of North Carolina is an approved provider of continuing nursing education by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

Below is a list of AHHC's latest educational offerings. To view program descriptions, dates and locations, or to download registration forms click on the specific event.

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Professional Webinars & Teleconferences

Troubleshooting ICD-10 Coding
December 3, 2015 3:00pm-4:30pm EST

Two months have passed! Are we seeing STARS? What are the common issues that have emerged with systems, staff and payment? This webinar will cover how to detect and address coding issues that have emerged such as:

  1. Medicare payment issues and fixes thus far
  2. Coding clarifications released
  3. Bottlenecks in the work flow & productivity impacts
  4. Obtaining the clinical documentation needed and identifying/addressing trends in missing data Identifying diagnoses that are vulnerable to coding errors by providers
  5. Claim issues such as monitoring and identifying patterns in denials; common remittance advice codes; detecting and dealing with denials
  6. Tracking trends by payers
  7. Resources available & how to use them

The 2016 Home Health Payment Rules
December 16, 2015 3:30pm-4:30pm EST

This 60 minute webinar will focus on the details of the 2016 HH Payment Rates including: the good and the bad; how the rate is calculated; case mix creep adjustments; the LUPA rates & Rural Add-On; geographic area delineations; and, the impact of Quality Data Submission! Your agency’s financial & clinical leaders need to know what to expect for 2016!

Melinda Gaboury is co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc. (HPS). Melinda Gaboury and Mark Cannon founded the company in April 2001 and currently providing financial, reimbursement and clinical consulting services to the home care, and hospice industries.

Ms. Gaboury has many years of first hand experience in the following key areas:

  • Medicare Home Health PPS & Hospice Billing Training
  • Chart Reviews as a result of OIG Corporate Integrity Agreements
  • Chart Reviews for Billing, ICD-9 Coding & OASIS Integrity Issues
  • Coordination of Clinical and Financial Staff Communications
  • Home Health PPS & Hospice Billing, Collections & Case Mix Calculations
  • Medicare Revenue Recognition Models
  • Due Diligence Procedures
  • Management of a Medical Billing Department

She has developed and taught clinician and billing Medicare PPS Training Workshops in a variety of venues. Ms. Gaboury’s priority remains bridging the gap between clinical and financial issues in home care agencies. The one unique thing that Ms. Gaboury brings to the home care field is the development of very effective OASIS and ICD-9 Coding Education while being able to also teach the reimbursement aspect and how they are directly related.


Professional Workshops

Basic Coding for Home Health and Hospice
December 8, 2015 | Axxess Home Care & Hospice Conference Center, Located at the AHHC Office, Raleigh, NC

With the advent of ICD-10-CM on October 1, 2015, home health and hospice agencies have identified a need for additional coders to process new admissions and recertifications.  The need for the timely processing of care plans is a very real need for home care agencies, and the new code set is more complex and requires more time to identify and assign codes. 
Whether your agency has a need to cross-train other individuals in your agency to assist with coding or you have hired new individuals to join your coding team, this one-day program offers a basic introduction to ICD-10-CM coding and practice with identifying and locating diagnostic statements and solving basic case examples that address the most common diagnoses seen in home care. The program will include the following:

  1. Description of the official definitions for the principal and secondary codes
  2. Introduction to the ICD-10-CM manual and its features 
  3. Learning the basic language of coding and why you need to have a good understanding of the official guidelines
  4. Identify available resources for assistance with ICD-10-CM coding
  5. Practice identifying and locating the accurate ICD-10-CM codes for common situations including
    1. Diabetes
    2. Hypertension and Heart failure
    3. COPD, pneumonia and influenza
    4. Pressure ulcers, venous stasis ulcers
    5. Alzheimer’s and other forms of dementia
    6. And more

Hospice Coding
December 9, 2015 | Axxess Home Care & Hospice Conference Center, Located at the AHHC Office, Raleigh, NC

Since October 1, 2015, hospice agencies have been required to expand their coding to all diagnoses for hospice patients whether they are related to the patient’s terminal prognosis or not, and adjust to the implementation of ICD-10-CM.  During the last two months, hospice programs have encountered a plethora of situations in which they are encountering difficulty assigning and sequencing codes within the new code set as well as encountering roadblocks within their own system relating to the coding process.  
This one-day ICD-10-CM coding session has been designed to address the issues and develop strategies to resolve process issues hospices are facing and expand their ability to identify appropriate codes in a variety of situations that have arisen over the last two months.  The program is also intended to serve as a working coding clinic to tackle any challenging coding situations participants may be facing.

Home Health Intensive: The Value Summit
December 10, 2015 | Axxess Home Care & Hospice Conference Center, Located at the AHHC Office, Raleigh, NC

Significant CMS payment reforms are upon us…. As of January, 2016 the VBP reform will require home health agencies to go for the outcomes like never before!! This payment reform will affect all NC Home Health Providers and will tie Medicare payments to CMS chosen quality and process measures. The demands upon home health agencies to improve quality and reduce costs have never been greater. Failure to achieve optimum scores will result in loss of money for your agency. In addition, the Centers for Medicare & Medicaid Services (CMS) is proposing a new model to support better and more efficient care for Medicare beneficiaries undergoing the most common inpatient surgeries: hip and knee replacements (also called lower extremity joint replacements or LEJR). This model, called the Comprehensive Care for Joint Replacement Model, will test reduced service costs and quality measurement for these episodes of care in key areas across NC! …..And so, AHHC is bringing to you The VALUE SUMMIT!!

2nd Annual Home Care Summit
December 11, 2015 | Johnston Medical Mall, Smithfield, NC

Join us for the 2nd Annual Home Care Summit, a day-long meeting focused on both private pay and Medicaid reimbursed Home Care programs. Our lineup of presenters will provide you with the most up-to-date information related to Employment Law (update on overtime litigation), Continuous Quality Improvement (CQI) for private pay services and CQI required for Medicaid PCS agencies, overview of NC DMA Program integrity reviews for home care with an emphasis on PCS and developing client service agreements for private pay services from a legal standpoint. We will start the day with the popular town hall style state of the state from AHHC's Tracy Colvard and legislative team.

Home Care Summit Faculty

  • Attorney Sarah Ford, Parker Poe Adams & Bernstein
  • Tracy Colvard, VP of Government Relations & Public Policy, AHHC of NC/AHHC's Legislative Team
  • Kathie Smith, RN, VP, AHHC of NC & Heather P. Jones, MPH, CHES, COS-C, SCHCHA
  • Carol Lukosius, RN, BSN, Section Chief, DMA; Program Integrity Home Care Review Section
  • Attorney Matt Wolfe, Parker Poe Adams & Bernstein
  • Attorney Iain Stauffer, Poyner Spruill

Hospice & Palliative Nurse RN Certification Review Course Comes to You!
Cindy Morgan, RN, MSN, CHC, CHPN is a Certified Hospice & Palliative Care Nurse and HPN approved educator... and as a member benefit to your agency, we are pleased to offer this on-site education opportunity to those interested in having Cindy teach at your site! Nurse Contact Hours will be provided!
The curriculum will cover:

  • The care goals and decisions for hospice and palliative care patients
  • The components of treatment decisions
  • The principles of effective pain management
  • A comprehensive pain assessment
  • Providing appropriate care at the time of dying
  • Utilizing pharmacological and non-pharmacological interventions for common symptoms
  • Grief at time of diagnosis and bereavement management after the death of a loved one
  • Self-care for the health care professional.

Hospice: the Heart of the Matter | On-Site Workshop Comes to YOU!
Cindy Morgan, RN, MSN, CHC, CHPN is the instructor for this course... and as a member benefit to your agency, we are pleased to offer this on-site education opportunity to those interested in having Cindy teach at your site!
Through on-site education:

  • Cindy Morgan makes it convenient for your staff and your schedule
  • Your staff do not have to travel, saving your agency expense and time
  • There is no limit to the number of your staff who may attend from your agency
  • Education is provided by a respected, knowledgeable presenter


Home Care, Home Health and Hospice Aide Teleconferences

Effective Communication
December 17, 2015

As the old song says, Santa Claus is coming to town! And hopefully everyone has communicated with Santa what they would like to see in their stockings this year! Effective communication is important for many reasons – but it is vitally important when the care we give patients and the compliance and payment requirements depend on it! Join us for this teleconference on the what, when, where and how of effective communication.

Skin Care & Decubitus Ulcers
January 14, 2016

They say beauty is only skin deep and we all know that true beauty comes from within. The care and attention aides give our patients can be a beautiful thing – so necessary in preventing skin breakdown and often serious complications. This teleconference will address not only the basics in skin care but will review the various complications that can arise with inadequate skin care and the preventive techniques and tips that will help prevent these complications.

Caring for Patients with Alzheimer's Disease
March 10, 2016

Alzheimer's disease (AD) is a type of dementia that affects thought, memory and language. Scientists think that as many as 4.5 million Americans suffer from AD. As the disease gets worse, people often need more and more care. This can be hard for caregivers and can affect their physical and mental health, family life, job and finances. In home aides play a vital role in helping to care for these patients and provide important respite to family caregivers. This teleconference will assist the in-home aide in being able to describe the role they play in helping to manage patients with AD.


Convenient Online Education

It is the NC Law... Infection Control Workshop for Home Care and Hospice

This on-line education is designed to provide participants with information on the principles and practices of infection control. This education is also planned to assist your agency in meeting the requirements of the North Carolina Infection Control Law - 10A NCAC 41A.0206.

The updated slides and handouts are available for your use at

The course is available on-line through SPICEducation at a cost of $150 (by credit card). Register for the on-line course at this link:


Audio Aide Training for Home Care / Home Health

S.N.A.P. - Superior Nurse Aide Performance

In-home aides play a vital role in serving the nations ill, disabled, and aging populations. Often having the most contact with patients, these individuals are usually closer to their patients than any other home care discipline making them uniquely qualified to meet the challenges they face. And, no matter what programs your aides work in, an investment in their learning pays off in quality care and better risk management for your agency. As you know, Medicare Conditions of Participation require that home health aides accrue a minimum of twelve hours of training every twelve months. Other federal and state laws also mandate training. These requirements may be difficult to achieve. The Caring Connection audio conferences and aide training modules are an efficient, effective way to provide your aides with the knowledge they need while keeping your agency training costs low!


Hospice Aide Education

S.N.A.P. Packets for Hospice



Quick Reference: CMS Website for Medicare Fee-for-Service Providers

Audit and Quality Assurance Teleconference Password Required


Archived Education

Better Business Bootcamp Recording Flyer

CMS Updates to the Home Health COPS

Companionship Exemption Law

HIPAA 2013 and Beyond...

Home Health Conditions of Participation (COPs)

Homebound Under the Medicare Home Health Benefit

Hospice Coding Challenge!

HR Legal Summit

ICD-10 Basic and Intermediate Coding

ICD-10 Coding Survival Kit

ICD-10 Pedal to the Metal

Lessons Learned from Survey Sanctions

Medicare Home Health Nursing

OASIS-C1 Recording Series

Pain and Dementia Recording

Palliative Care Principles Recording

Too Hot Not to Handle Recording

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