The Association continues to work diligently to provide its members the critical information needed to re-engineer their agencies, streamline operations, reduce costs, and develop new product lines and revenue sources while ensuring their patients continue to receive the highest quality of care possible. This area of AHHC's website is designed to announce events and workshops, or to provide educational resources for use within your organization to help you stay ahead of the curve. AHHC Members Save 10% on the Most Popular Coding Resources & Exams!

The Association for Home & Hospice Care of North Carolina is an approved provider of continuing nursing education by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

Below is a list of AHHC's latest educational offerings. To view program descriptions, dates and locations, or to download registration forms click on the specific event.

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Professional Webinars & Teleconferences

Hospice Webinars

Easily Accessed and Affordable Education on all the topics you need for compliance, documentation, operations,  individual hospice disciplines, billing and more is available through our affiliate Home Health & Hospice Education Network. The Network offers nationally acclaimed presenters and exciting timely topics. AHHC is excited to join over 25 other Hospice Associations in this exciting venture!

Registration rates are deeply discounted for AHHC members and every purchase produces a royalty payment to AHHC.

Purchasing these great webinars benefits your hospice program and AHHC!

Click here to explore the available webinars and registration details.

All questions related to the webinars (including registration and billing issues) must be addressed directly to the Network at


Insights Into the Financial & Risk Management Aspects of the CMS CJR Payment Initiative
May 10, 2016 | 3:00-4:30pm

CMS is rolling out the Comprehensive Care for Joint Replacement Model in April, 2016 which will hold hospitals accountable for the quality of care they deliver to Medicare fee-for-service beneficiaries for hip and knee replacements from surgery through recovery. Through this retrospective bundled payment model, hospitals in 67 geographic areas will receive additional payments if quality and spending performance are strong or, if not, potentially have to repay Medicare for a portion of the spending for care surrounding a lower extremity joint replacement (LEJR) procedure. Major areas in North Carolina will fall under this model. The model’s goal is to give hospitals a financial incentive to work with physicians, home health agencies, skilled nursing facilities, hospices, home care agencies and other providers to make sure beneficiaries get the coordinated care they need. Within this model, there can be risk but also opportunity. This webinar will assist attendees in gaining insights into the financial and risk management aspects of this bundled payment initiative.

David Broyles, Attorney, Poyner Spruill LLP & Andy Page, CPA, Partner DHG Healthcare (The National Healthcare Practice of Dixon Hughes Goodman LLP)


Improving Home Health CAHPS Scores and Patient Experiences
May 11, 2016 | 3:00-4:30pm

We all know that the "Home Health Care CAHPS Survey" or "HHCAHPS" is designed to measure the experiences of people receiving home health care from Medicare-certified home health agencies. Survey responses impact your STAR ratings, the perception of your agency by consumers and referral sources – and, if you are in Value Based Purchasing State, the results will impact your Medicare reimbursement as part of your Total Performance Scores. A recent article highlighted the discrepancies between the CMS data used in the STAR ratings and the data from the patient experiences with their home health care! It’s time to understand what your agency needs to do to obtain the very best CAHPS scores possible and build that solid reputation of quality and care!

Webinar Presenter:  Teresa Northcutt, BSN RN COS-C HCS-D, AHIMA Approved ICD-10-CM Trainer
Senior Consultant, CoDR Quality Manager, Selman-Holman & Associates LLC, Denton TX


Win With Home Health Fundamentals Webinar Series

In this series of 4 Webinars, your new home health nurses, supervisors and other home health employees will have the opportunity to hear a national home health expert cover the fundamentals of the Medicare home health benefit including:

Regulatory Framework for Certified Home Health Services | May 19, 2016
The Medicare Conditions of Participation; Patient BORs; Nursing Responsibilities in Assessment & Supervision; Initial & Comprehensive Assessment Timelines; Coordination of Care; Survey & Sanction Highlights

The Medicare Home Health Benefit Overview | May 26, 2016
Home Health Benefit Qualifying Criteria Including Homebound & Place of Residence; Patient/POC Certification; the Home Health Plan of Care; Patient/POC Recertification; Physician Orders; Exemptions from Home Health Coverage

Nursing Coverage Requirements & Documentation | June 9, 2016
Coverage of Specific Nursing Services; Clinical Documentation for Coverage and Medical necessity; G Codes; the Role of the MAC in Medical Review & ADRs

Home Health Prospective Payment System & Patient Notifications | June 15, 2016
What Makes Up the HHRG with a Nod to Accurate Coding; The Role of the OASIS in Payment; Bundled Services and What That Means; The Role of the MAC in Payment; Beneficiary Notices Required

Webinar Presenter: Judy Adams, RN, BSN, HCS-D, AHIMA Approved ICD-10-CM Trainer, Adams Home Care Consulting, Inc. is a well-known health care consultant and speaker with over 30 years of healthcare experience and extensive experience in home care and home health management. Judy frequently speaks nationally on home health coverage; coding; HH COPs; PPS and medical review.


Home Health Quality Initiatives Update
June 23, 2016 | 3:00-4:30pm

The Centers for Medicare and Medicaid Services’ (CMS) quality initiatives for home health have picked up the pace over the last year. Quality of Patient Care and Patient Survey 5-Star Ratings are available on the Medicare Home Health Compare website, agencies must now meet an OASIS quality reporting threshold, and a pay-for-performance demonstration project has begun in 9 states. New Conditions of Participation that require a Quality Assessment and Performance Improvement program be implemented are on the horizon. The OASIS data collection continues to evolve and OASIS-C2 is scheduled to be implemented in 2017 with a new cross-setting item. This webinar will provide an update on the CMS initiatives and specify resources that are available to support agencies’ quality improvement efforts.


  1. Describe CMS quality initiatives for home health
    1. Home Health Compare Quality of Patient Care and Patient Survey Star Ratings
    2. Value Based Purchasing Demonstration Project
    3. Pay-for-Reporting Compliance Thresholds
    4. Home Heath QAPI Requirement in Proposed Conditions of Participation
    5. Standardized Cross-setting Quality Measures
    6. OASIS-C2
    7. PEPPER Reporting
  2. Outline resources available to support quality improvement efforts
    1. CMS OASIS resources
    2. Role of state Quality Improvement Organizations
    3. Home Health Quality Improvement National Campaign

Webinar Presenter: Heather Jones, MPH, CHES, COS-C, is the Associate Vice President for Quality Initiatives & State Relations for AHHC/SCHCA. Prior to joining the Association, Heather was with the Carolinas Center for Medical Excellence, a Medicare Quality Improvement Organization. Heather is a Certified Health Education Specialist and holds a Certificate as an OASIS Specialist-Clinical.


Professional Workshops

HHQI Workshop: Building & Sustaining Data-Driven QAPI
May 12, 2016
The Axxess Home Care & Hospice Conference Center at AHHC | Raleigh, NC

During this interactive afternoon workshop, RN Project Coordinators from the Home Health Quality Improvement (HHQI) National Campaign team will provide personalized hands-on guidance on data interpretation and the next steps toward developing and sustaining a strong Quality Assurance & Performance Improvement (QAPI) plan. Desserts will be provided.

Free, Open to all Home Care Providers

This free workshop is brought to you by Association for Home & Hospice Care (AHHC) of North Carolina. However, this workshop is not limited to AHHC members or home health agencies in North Carolina.


ICD-10 Bootcamp for Home Health
May 17 and 18, 2016
The Axxess Home Care & Hospice Conference Center at AHHC | Raleigh, NC
Instructor: Judy Adams, RN, BSN, HCS-D, AHIMA Approved ICD-10-CM Trainer, Adams Home Care Consulting, Inc. 

AHHC is proud to present this ICD-10-CM Boot Camp here in central NC - convenient to our North and South Carolina providers. Similar 2-day HH boot camps in other States are around $799!!! AHHC is proud to present this ICD-10-CM Boot Camp here in central NC for $279!!  No need to go out of state and incur the expense of an expensive hotel and the extra expense of traveling a long distance to get the education you need in coding in ICD-10-CM and preparing for the HCS-D certification exam.  This affordable two day program is packed with information that touches on nearly every chapter in the ICD-10-CM Coding manual as well as opportunities to participate in hands-on practice coding diagnostic statements and typical real life home health patient scenarios that demonstrate your skill in selecting and sequencing appropriate codes and demonstrating correct application of the official conventions and guidelines for ICD-10-CM.  The course also provides opportunities for asking questions and receiving individual assistance with any area of coding that you may have questions about.
ICD-10-CM offers great benefits to health care practitioners and researchers, but only if we master its complexities.
The HCS-D Certification Exam will be offered on May 19, 2016 at AHHC (same location as Bootcamp). (You are welcome to attend this review even if you do not plan to sit for the exam on June 18). The Bootcamp fee does not include the price of the Exam.
Click Here for Additional Registration Information for the exam.

**14 Nurse Contact Hours
**14 BMSC Coding CEUs


Hospice: The Heart of the Matter
May 24, 2016
The Axxess Home Care & Hospice Conference Center at AHHC | Raleigh, NC
Instructor: Cindy Morgan, RN, MSN, CHC, CHPN, Vice President of Hospice, Palliative Care and Clinical Innovations.

The Association for Home & Hospice Care of North Carolina is pleased to present Hospice: The Heart of the Matter. The goal of this session is to assist hospice staff in obtaining a better understanding of the hospice benefit and the regulations and payer requirements that impact hospice agencies. This class will provide an overview of hospice for either the new hospice employee or individuals seeking a refresher course.


  • Discuss hospice eligibility; certification requirements and, the hospice benefit periods under Medicare and Medicaid
  • Describe the services provided under the Medicare and Medicaid hospice benefits
  • Identify documentation requirements for hospice Medicare and Medicaid
  • Discuss the various physician roles in the hospice Medicare/Medicaid benefit
  • Identify the Conditions of Participation that are key for the new (or refreshing) hospice employee
  • Describe coordination of care requirements for the hospice patient in the nursing home
  • Update on current regulatory and survey issue

Hospice QAPI and Quality Reporting
June 2, 2016
The Axxess Home Care & Hospice Conference Center at AHHC | Raleigh, NC
Instructors: AHHC's Cindy Morgan, RN, MSN, CHC, CHPN, Vice President of Hospice, Palliative Care and Clinical Innovations and Heather Jones, MPH, CHES, COS-C, Associate Vice President of Quality Initiatives and State Relations

The Association for Home & Hospice Care of North Carolina is pleased to present Hospice QAPI and Quality Reporting. The Centers for Medicare & Medicaid Services’ Hospice Quality Reporting Program has been a whirlwind of activities with the implementation of the Hospice Item Set and the CAHPS survey. In 2016 a timeliness submission threshold will be implemented and public reporting of quality measures is on the horizon. Hospices must comply with the changing requirements all while continuing to meet the QAPI requirements that are specified in the Medicare Conditions of Participation. Hospice compliance, QI, Directors and Management Staff should attend this class.

This workshop will:

  • Describe the requirements for your QAPI program
  • Identify the timeline and components of the quality reporting program
  • Discuss the elements of the Hospice Item Set and the CAHPS Survey.

NC Medicaid PCS Provider Enrollment Training[Registration Form]

After becoming a licensed home care agency, In-home Aide Agencies may also be interested in enrolling with NC Medicaid as a personal care services provider. However, even if you are not yet licensed for in-home aide services, you will find this 4-hour workshop helpful in covering the necessary steps in enrolling with NC Medicaid as a Personal Care Services Provider (PCS) provider. The workshop will cover highlights of the Medicaid PCS clinical coverage policy, including an overview of the role of the NC Medicaid PCS Independent Assessment Entity and their role in assessing Medicaid beneficiaries for eligibility for Medicaid PCS services. This workshop is also for agencies wanting to add a PCS service line to their existing business.
The topics to be covered are:

  • Requirements for enrolling with NC Medicaid as an enrolled provider, the role of Computer Science Corporation (CSC- NC tracks) in enrolling providers
  • Review of the provider enrollment agreement
  • Review of the education provided by NC tracks in preparation for provider enrollment
  • On site visit requirements for becoming enrolled with NC Medicaid as a provider
  • Review of the NC Medicaid clinical coverage policy 3L- requirement for physician referral, service plan requirement, Quality Improvement requirement, Attestation requirement for providing services to patients with cognitive disorders, other policy highlights
  • Review of the NC Medicaid Independent assessment entity (currently Liberty Healthcare Corporation)
  • Review of the PCS provider portal and registration required for PCS providers through QiReport
  • General overview of NC Medicaid Program Integrity section and review of pre and post payment review audits

The class is offered on the following dates from 9:00am-1:00pm:

  • Thursday, April 28, 2016
  • Thursday, June 30, 2016

The class is $229 per person. The following discounts apply:

  • $50 off if you’ve attended the AHHC Licensure Applicant Training Class (with verification)
  • $100 off if you are a member of AHHC


On-Site Workshops (We Come to You!)

Hospice & Palliative Nurse RN Certification Review Course Comes to You!
Cindy Morgan, RN, MSN, CHC, CHPN is a Certified Hospice & Palliative Care Nurse and HPN approved educator... and as a member benefit to your agency, we are pleased to offer this on-site education opportunity to those interested in having Cindy teach at your site! Nurse Contact Hours will be provided!
The curriculum will cover:

  • The care goals and decisions for hospice and palliative care patients
  • The components of treatment decisions
  • The principles of effective pain management
  • A comprehensive pain assessment
  • Providing appropriate care at the time of dying
  • Utilizing pharmacological and non-pharmacological interventions for common symptoms
  • Grief at time of diagnosis and bereavement management after the death of a loved one
  • Self-care for the health care professional.

Hospice: the Heart of the Matter | On-Site Workshop Comes to YOU!
Cindy Morgan, RN, MSN, CHC, CHPN is the instructor for this course... and as a member benefit to your agency, we are pleased to offer this on-site education opportunity to those interested in having Cindy teach at your site!
Through on-site education:

  • Cindy Morgan makes it convenient for your staff and your schedule
  • Your staff do not have to travel, saving your agency expense and time
  • There is no limit to the number of your staff who may attend from your agency
  • Education is provided by a respected, knowledgeable presenter


Home Care, Home Health and Hospice Aide Teleconferences

Caring for Patients with Diabetes
April 14, 2016

People with diabetes are more susceptible to many other illnesses and, once they acquire these illnesses, often have worse outcomes than people without diabetes. The cost of diabetes in the United States totals in excess of $130 billion. This teleconference will focus on assisting your in-home aides in understanding diabetes, its causes and treatment, high and low blood sugar symptoms and the impact of the disease on individuals under their care. The in-home aide will be able to describe the role they play in helping to notice and manage symptoms associated with diabetes.

Health Literacy
May 12, 2016

Did you know that, according to the latest reports, nearly nine out of ten adults may not have the skills needed to take care of their health? This presentation will define health literacy, its impact on our patients, families and the healthcare system. Learn how you can help patients who have low health literacy skills.

Nutrition and Food Handling
June 9, 2016

This teleconference will cover the importance of nutrition and hydration in health and the importance of safety in preparing and handling food.


Convenient Online Education

It is the NC Law... Infection Control Workshop for Home Care and Hospice

This on-line education is designed to provide participants with information on the principles and practices of infection control. This education is also planned to assist your agency in meeting the requirements of the North Carolina Infection Control Law - 10A NCAC 41A.0206.

The updated slides and handouts are available for your use at

The course is available on-line through SPICEducation at a cost of $150 (by credit card). Register for the on-line course at this link:


Audio Aide Training for Home Care / Home Health

S.N.A.P. - Superior Nurse Aide Performance

In-home aides play a vital role in serving the nations ill, disabled, and aging populations. Often having the most contact with patients, these individuals are usually closer to their patients than any other home care discipline making them uniquely qualified to meet the challenges they face. And, no matter what programs your aides work in, an investment in their learning pays off in quality care and better risk management for your agency. As you know, Medicare Conditions of Participation require that home health aides accrue a minimum of twelve hours of training every twelve months. Other federal and state laws also mandate training. These requirements may be difficult to achieve. The SNAP audio conferences and aide training modules are an efficient, effective way to provide your aides with the knowledge they need while keeping your agency training costs low!


Hospice Aide Education

S.N.A.P. Packets for Hospice



Quick Reference: CMS Website for Medicare Fee-for-Service Providers

Audit and Quality Assurance Teleconference Password Required


Archived Education

Creating a Seat at the Table for Chronic Disease Management

OASIS 5-Part Webinar Series

The 2016 Home Health Payment Rules

Troubleshooting ICD-10 Coding

Shining Light on Home Health Face to Face

CMS Updates to the Home Health COPS

Home Health Conditions of Participation (COPs)

Homebound Under the Medicare Home Health Benefit

ICD-10 Basic and Intermediate Coding

ICD-10 Coding Survival Kit

Lessons Learned from Survey Sanctions

Medicare Home Health Nursing

Pain and Dementia Recording

Palliative Care Principles Recording

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