The Association continues to work diligently to provide its members the critical information needed to re-engineer their agencies, streamline operations, reduce costs, and develop new product lines and revenue sources while ensuring their patients continue to receive the highest quality of care possible. This area of AHHC's website is designed to announce events and workshops, or to provide educational resources for use within your organization to help you stay ahead of the curve.

Below is a list of AHHC's latest educational offerings. To view program descriptions, dates and locations, or to download registration forms click on the specific event.

Aide Training - Caring Connection SNAP Packets

These SNAP audio conferences cover a wide range of topics including the aide’s role in caring for patients with respiratory conditions, shortness of breath, Alzheimer’s, difficult behaviors, urinary incontinence and pain. Aides receive practical, useful information on fall prevention, caring for HIV/Aids patients, patient medication self-management and safety, improving patient self-care and independence, the aide’s role in preventing patient hospitalization and patient rights.

In each SNAP Packet you will find three unique aide training audio conferences on CDROM (each one is about 1 hour in length) with learning objectives. You will also receive accompanying handouts, a post-test with answer sheet and a certificate of completion template. Choose from among four different packets to meet your specific aide learning needs! Buy all four - take advantage of significant savings - and you have 12 packaged aide inservices ready for the year ahead!

Hospice Education - Aide Resource Teleconferences (H.E.A.R.T.)

The Association for Home & Hospice Care of North Carolina, with the support of Poyner Spruill, LLP, is proud to present a new teleconference series for your valuable team members - the hospice aides. Each teleconference is an hour in length and will cover topics as diverse as pain management and palliative care, cultural differences regarding end of life and empowering patients and their families. Hospice Volunteers may also find the teleconferences useful. For one fee, unlimited participation is allowed from each individual site.

Cardiac, GU and Endocrine/GI ICD-9-CM Coding (Formerly Intermediate Coding)
August 16, 2010 – Guardian Health Services, Hickory, NC
August 18, 2010 – Kinston Enterprise Center, Kinston, NC

This hands-on coding practice class is designed for coders who have mastered the basics of coding and are ready to progress to the intermediate level of coding as well as more experienced coders who would like to explore coding for three primary topical areas in greater depth.  The session also provides an opportunity for an open Q&A session for participant questions.

Comprehensive ICD-9 Coding (Formerly Advanced Coding)
August 17, 2010 – Guardian Health Services, Hickory, NC
August 19, 2010 – Kinston Enterprise Center, Kinston, NC

AHHC is pleased to present one of the most affordable coding seminars in the nation for intermediate and experienced coders. This class will present an array of home health complex and problematic situations to hone your coding skill. One segment will focus on case examples featuring new and changed codes over the last two years including an overview of the FY 2011 changes that are most likely to impact home health. You can also email the Association with a request for specific topics or submit some of your more challenging coding situations.

The Aide’s Role in Risk Management
A Teleconference Thursday, August 19, 2010

Risk management is way to promote safe and effective practices. By managing our risk, we can reduce the possibility of accident or harm to both the patient and agency staff. During this workshop, we will discuss the importance of patient rights and responsibilities, negligence and abandonment, accurate documentation, agency policies, following the aide care plan and other factors that influence risk management. We will also discuss occupational risk factors such as personal safety, hazard assessment and ways to reduce potential safety issues.

The Aide’s Role in Conflict Resolution
A Teleconference Thursday, September 9, 2010

Conflict will always be present, both in workplace and in our personal lives. Conflict is not necessarily a bad thing as long as it is resolved appropriately. The outcome of a conflict very much depends on the participant’s conflict resolution skills. A positive outcome can lead to an increased understanding and better working relationship between the people involved. This workshop will assist the aide in understanding the five main conflict styles as well as recognizing and handling conflict. It will include tips on how to manage behaviors, apply problem-solving techniques and provide appropriate feedback.

Introduction to the Coding Manual
A Webinar - Tuesday, September 21, 2010 2:30 – 4:30 p.m. EST

This session is a great beginning to ICD-9-CM coding through an introduction to the ICD-9-CM Coding Manual.  The Coding Manual is a coder’s best friend and the ultimate resource to guide you through the coding process.  This session will highlight the differences and use of the three volumes of the coding manual, common conventions for coding that you must know and a guide to the abbreviations and directions that help you select the correct code.

Principles of Coding
A Webinar – Thursday, November 4, 2010 2:30 – 4:30 p.m. EST

Principles of Coding is a two hour webinar designed to acquaint the new ICD-9-Cm coder with some of the key principles involved in coding. This session builds on the basic coding education provided in the Introduction to the Coding Manual presented on March 16, 2010 (not a prerequisite).  The session will provide didactic information interspersed with mini case examples to provide the participants with a basic foundation for ICD-9-CM coding.

2009 CAP/DA Case Manager Conference

The Caring Connection NEW!
2010–2011 Teleconference Series

For home health and hospice agencies, these hour-long teleconferences can be used to help meet the 12 hours per year educational requirements under the Medicare Conditions of Participation. For all aide providers, an educational investment in your aides pays off in quality care!

Sample Teleconference: The Aides Role in Helping Patients with Over the Counter Medications


Requires Apple QuickTime

Teleconference services provided by The Conference Group. For more information, visit www.theconferencegroup.com

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