The Association continues to work diligently to provide its members the critical information needed to re-engineer their agencies, streamline operations, reduce costs, and develop new product lines and revenue sources while ensuring their patients continue to receive the highest quality of care possible. This area of AHHC's website is designed to announce events and workshops, or to provide educational resources for use within your organization to help you stay ahead of the curve. AHHC Members Save 10% on the Most Popular Coding Resources & Exams!

The Association for Home & Hospice Care of North Carolina is an approved provider of continuing nursing education by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

Below is a list of AHHC's latest educational offerings. To view program descriptions, dates and locations, or to download registration forms click on the specific event.

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Professional Webinars & Teleconferences

Hospice Webinars

Easily Accessed and Affordable Education on all the topics you need for compliance, documentation, operations,  individual hospice disciplines, billing and more is available through our affiliate Home Health & Hospice Education Network. The Network offers nationally acclaimed presenters and exciting timely topics. AHHC is excited to join over 25 other Hospice Associations in this exciting venture!

Registration rates are deeply discounted for AHHC members and every purchase produces a royalty payment to AHHC.

Purchasing these great webinars benefits your hospice program and AHHC!

Click here to explore the available webinars and registration details.

All questions related to the webinars (including registration and billing issues) must be addressed directly to the Network at


The 2017 Home Health Payment Hurdles: How Fast Can You Run & How High Can You Jump?
A Webinar Series on the Medicare Home Health Payment Updates
The Proposed Updates* July 21st, 2016 * 3:00 – 4:30pm EST - Recording Available!
The Final Rule * November 10th, 2016 * 3:00 – 4:30pm EST

What's Ahead for CY 2017? The Proposed & Final 2017 HH Payment Updates!

These two 90 minute webinars will focus on key details of the proposed & final 2017 HH Payment Updates including: the proposed and final case mix changes in the clinical and functional thresholds; the proposed and final outlier changes including the proposed change to a cost per visit approach based on service units; the proposed and final LUPA rates and Rural add-on; detail on the proposed and final new billing of Negative Pressure Wound Therapy (NPWT) Using a Disposable Device; and a review of the proposed and final changes to HHVBP. The webinar on the Final rules will help you sort out what to expect in 2017 to keep you in the race and get you across the finish line! Your participation will ensure staff have the knowledge needed to both comment to CMS on the proposed rules and implement the final rules! Your agency’s financial & clinical leaders need to know what to expect for 2017!! 

Webinar Presenter: Our presenter is our 2017 Payment Coach Melinda Gaboury – a favorite national speaker, she is the co-founder and Chief Executive Officer of Healthcare Provider Solutions, Inc. (HPS). Melinda Gaboury and Mark Cannon founded the company in April 2001 and currently provide financial, reimbursement and clinical consulting services to the home health and hospice industries. Ms. Gaboury has many years of firsthand experience in the following key areas:  Medicare Home Health PPS & Hospice Billing Training - Chart Reviews as a result of OIG Corporate Integrity Agreements -  Chart Reviews for Billing, ICD-10 Coding & OASIS Integrity Issues -  Coordination of Clinical and Financial Staff Communications - Home Health PPS & Hospice Billing, Collections & Case Mix Calculations - Medicare Revenue Recognition Models - Due Diligence Procedures – and, Management of a Medical Billing Department. She has developed and taught clinician and billing Medicare PPS Training Workshops in a variety of venues. Ms. Gaboury’s priority remains bridging the gap between clinical and financial issues in home care agencies. Gaboury is also the author of The Home Health Pocket Guide to OASIS C1 – revision for C2 to be published in December 2016.

Probe Your Documentation, Educate Your Staff
September 28, 2016 | 3:00 – 4:30pm EST

Is that pesky and dreaded Face-to-Face requirement still a major source of frustration to you and your staff ?

Since the implementation of the Home Health Face-to-Face Requirement in 2011, home health agencies and their staff have been in constant turmoil about how to meet this ever-changing requirement that depends heavily on physician documentation.  After nearly five years of struggling to understand and comply with this requirement, denial rates for home health claims due to in- sufficient  documentation of  Face-to-face continue to remain at an average of 50% of claims receiving medical review nationwide.

....But there IS light at the end of the tunnel, and it is not due to the train coming at us!  Clarifications throughout 2015 and the ability to have home health agency records included in the documentation considered to support Medicare home health eligibility criteria have given home health agencies improved opportunities to tackle this issue head on and win the battle and the war for payment of home health claims.

The Probe and Educate initiative has been another painful experience, but it has yielded information that can help home health agencies ensure they receive payment for their home health claims. The key is in probing our own documentation and educating our staff in documentation that will slay the certification/recertification dragon!

In this 90 minute webinar, we will:
•     Cut through the clutter of past directions to clearly define the current face-to-face requirements.
•     Provide examples of actions and focused documentation that can work to meet face- to-face requirements.
•     Clearly identify the requirements necessary for certification and recertification of home health services.
•     Discuss examples of actions and strategies to demonstrate support for home health certification and recertification requirements.
•     Strengthen support for Medicare eligibility and medical necessity through probing our documentation to search out the problem areas and then educate staff on how to avoid past inadequate documentation issues.
•     Identify strategies to help your agency survive medical reviews with positive results.

Webinar Presenter: Judy Adams, RN, BSN, HCS-D, AHIMA Approved ICD-10-CM Trainer, Adams Home Care Consulting, Inc. is a well-known health care consultant and speaker with over 30 years of healthcare experience and extensive experience in home care and home health management. Judy frequently speaks nationally on home health coverage; coding; HH COPs; PPS and medical review.

OIG Oversight & Compliance Checklists Update
October 5, 2016 | 3:00 – 4:00pm EST

The OIG is cracking down and investigating alleged improper reimbursements for hospice general inpatient care, Medicare Part D prescriptions, Medicare fee-for-service in home health agencies and Medicaid in-home aide providers. The documentation standards have changed. You need to be prepared and vigilant. This webinar will provide participants with an overview of recent OIG activity; the 2017 OIG workplan and checklists to self-audit for Medicare & Medicaid compliance.

Webinar Presenters:
Knicole C. Emanuel, Partner, Gordon & Rees, LLP, Health Care Practice Group
Robert Shaw, Partner, Gordon & Rees, LLP
Dorothy "DeeDee" Murphy, Associate, Gordon & Rees, LLP

The Gold Standard: Understanding the Background and Importance of Compression for Wound Care Patients
November 29, 2016 | 3:00 – 4:00pm EST

Compression plays a vital role in both wound healing and reduction of wound recurrence. Participants will increase their understanding of lower extremity ulcer presentation, compression types, options, dosages and how each can ultimately impact success and outcomes. In the home health arena, it is vital to clearly understand current options available to maximize clinical effectiveness and cost-efficiency.

Webinar Presenter:
Christopher Miles, OT, CLT, CWCA
Wound Care and Lymphedema Clinical Education Specialist, mediUSA

Professional Workshops

OASIS: Getting It Right Every Time

2 Locations for Your Convenience:
October 5, 2016 | The Axxess Home Care & Hospice Conference Center at AHHC in Raleigh, NC
October 6, 2016 | Advanced Home Care in High Point, NC

Appropriate Reimbursement, Home Health Compare Stars, Value-Based Purchasing are all dependent upon accurate OASIS data. Be sure staff have the training they need! The Association for Home & Hospice Care of North Carolina is pleased to present OASIS: Getting It Right Every Time, a one-day educational event that will focus on assisting home health clinical staff, QI Coordinators, and supervisors who want to increase their knowledge related to OASIS completion. Attendees will receive information to assist them in achieving comprehension and accuracy in OASIS data collection using guidelines established by the Centers for Medicare and Medicaid Services (CMS). 

At the completion of this course, attendees will be able to:

  • Describe the regulatory, financial, and clinical impacts of the OASIS comprehensive assessment
  • Outline accepted assessment guidance, and conventions
  • Discuss individual OASIS item documentation requirements and tips - including the latest CMS updates!
  • Describe where to find CMS resources for the appropriate completion of OASIS

Program Faculty: Heather Jones, MPH, CHES, COS-C, the Associate Vice President of Quality Initiatives & State Relations for AHHC/SCHCA. Prior to joining the Association, Heather was with the Carolinas Center for Medical Excellence, the Medicare Quality Improvement Organization. Heather is a Certified Health Education Specialist and holds a Certificate as an OASIS Specialist-Clinical. Joining Heather will be Keeley Bidwell, RN, Nurse Consultant for the Division of Health Service Regulation who serves as the State OASIS Education Coordinator and Anita Laumann, RN, BSN, Nurse Consultant, Lead-Acute & Home Care Licensure & Certification Section, Division of Health Service Regulation. 

ELNEC - The End-of-Life Nursing Education Consortium

November 3-4, 2016 | The Axxess Home Care & Hospice Conference Center at AHHC in Raleigh, NC

The End-of-Life Nursing Education Consortium (ELNEC) project is an international education initiative to improve palliative care around the world. No other healthcare professional spends more time at the bedside than the nurse supporting physical, psychological, social and spiritual needs. The research indicates that a lot of nurses do not feel competent or confident to be able to provide this holistic end-of-life care for patients and families.
This course is based on the End-of-Life Nursing Education Consortium training model previously supported by a grant from the Robert Wood Johnson Foundation to the American Association of Colleges of Nursing and City of Hope National Medical Center.
ELNEC is developed by nurses for nurses, we welcome all nurses from all healthcare settings, as well as other members of the interdisciplinary healthcare team who have an interest in palliative care and care at the end of life. 12.0 Nurse Contact Hours will be offered. See flyer for agenda, registration and faculty info.

Hospice QAPI and Quality Reporting

November 9, 2016 | The Axxess Home Care & Hospice Conference Center at AHHC in Raleigh, NC

The Association for Home & Hospice Care of North Carolina is pleased to present Hospice QAPI and Quality Reporting. The Centers for Medicare & Medicaid Services' Hospice Quality Reporting Program has been a whirlwind of activities with the implementation of the Hospice Item Set and the CAHPS survey. In 2016 a timeliness submission threshold for the Hospice Item Set was implemented and public reporting of quality measures is on the horizon. Hospices must comply with the changing requirements all while continuing to meet the QAPI requirements that are specified in the Medicare Conditions of Participation. Hospice compliance, QI, Directors and Management Staff should attend this class.

This workshop will:

1. Describe the requirements for your QAPI program
2. Identify the timeline and components of the quality reporting program
3. Discuss the elements of the Hospice Item Set and the CAHPS Survey

Program Faculty: AHHC's Cindy Morgan, RN, MSN, CHC, CHPN, Vice President of Hospice, Palliative Care and Clinical Innovations and Heather Jones, MPH, CHES, COS-C, Associate Vice President of Quality Initiatives and State Relations


HIPAA Compliance Update & Ways to Approach Risk

December 1, 2016 | The Axxess Home Care & Hospice Conference Center at AHHC in Raleigh, NC

HIPAA continues to stay at the forefront of agency concerns, especially since the OCR began its desk reviews as part of their 2016 Phase 2 HIPAA Audit Program (with on-site reviews planned for 2017). The OCR Phase 2 audit will review the policies and procedures adopted and employed by covered entities and their business associates to meet selected standards and implementation specifications of the Privacy, Security and Breach Notification Rules.

This workshop will:

  1. Differentiate the HIPAA Privacy Rule from the HIPAA Security Rule
  2. Highlight the HIPAA Omnibus rules that require an "assessment of the potential risks and vulnerabilities to the confidentiality, integrity and availability of electronic protected health information (ePHI) held by the covered entity"
  3. Review the essential elements of a HIPAA risk assessment/analysis
  4. Review through a panel format an entity's vulnerable areas of non-compliance and share recent OCR reported breach happenings and outcomes
  5. Review key audit processes of the Phase 2 OCR audit and OCR desk audit guidance

Program Faculty: Matthew A. Fisher, Partner, Poyner Spruill, LLP


NC Medicaid PCS Provider Enrollment Training[Registration Form]

After becoming a licensed home care agency, In-home Aide Agencies may also be interested in enrolling with NC Medicaid as a personal care services provider. However, even if you are not yet licensed for in-home aide services, you will find this 4-hour workshop helpful in covering the necessary steps in enrolling with NC Medicaid as a Personal Care Services Provider (PCS) provider. The workshop will cover highlights of the Medicaid PCS clinical coverage policy, including an overview of the role of the NC Medicaid PCS Independent Assessment Entity and their role in assessing Medicaid beneficiaries for eligibility for Medicaid PCS services. This workshop is also for agencies wanting to add a PCS service line to their existing business.
The topics to be covered are:

  • Requirements for enrolling with NC Medicaid as an enrolled provider, the role of Computer Science Corporation (CSC- NC tracks) in enrolling providers
  • Review of the provider enrollment agreement
  • Review of the education provided by NC tracks in preparation for provider enrollment
  • On site visit requirements for becoming enrolled with NC Medicaid as a provider
  • Review of the NC Medicaid clinical coverage policy 3L- requirement for physician referral, service plan requirement, Quality Improvement requirement, Attestation requirement for providing services to patients with cognitive disorders, other policy highlights
  • Review of the NC Medicaid Independent assessment entity (currently Liberty Healthcare Corporation)
  • Review of the PCS provider portal and registration required for PCS providers through QiReport
  • General overview of NC Medicaid Program Integrity section and review of pre and post payment review audits

The class is offered on the following dates from 9:00am-1:00pm:

  • Dates TBD

The class is $229 per person. The following discounts apply:

  • $50 off if you’ve attended the AHHC Licensure Applicant Training Class (with verification)
  • $100 off if you are a member of AHHC

On-Site Workshops (We Come to You!)

Hospice & Palliative Nurse RN Certification Review Course Comes to You!
Cindy Morgan, RN, MSN, CHC, CHPN is a Certified Hospice & Palliative Care Nurse and HPN approved educator... and as a member benefit to your agency, we are pleased to offer this on-site education opportunity to those interested in having Cindy teach at your site! Nurse Contact Hours will be provided!
The curriculum will cover:

  • The care goals and decisions for hospice and palliative care patients
  • The components of treatment decisions
  • The principles of effective pain management
  • A comprehensive pain assessment
  • Providing appropriate care at the time of dying
  • Utilizing pharmacological and non-pharmacological interventions for common symptoms
  • Grief at time of diagnosis and bereavement management after the death of a loved one
  • Self-care for the health care professional.

Hospice: the Heart of the Matter | On-Site Workshop Comes to YOU!
Cindy Morgan, RN, MSN, CHC, CHPN is the instructor for this course... and as a member benefit to your agency, we are pleased to offer this on-site education opportunity to those interested in having Cindy teach at your site!
Through on-site education:

  • Cindy Morgan makes it convenient for your staff and your schedule
  • Your staff do not have to travel, saving your agency expense and time
  • There is no limit to the number of your staff who may attend from your agency
  • Education is provided by a respected, knowledgeable presenter


Home Care, Home Health and Hospice Aide Webinars

What Aides Need to Know to Protect Themselves from Negative Accusations & Investigation
October 18, 2016

It’s no treat to be investigated by the Federal Office of Inspector General (OIG) … scary sounding…yes? Have you ever heard of the OIG Exclusions List? That is a list you do not want to be on!! Are you aware that federal regulations can prohibit you ever working again in an agency such as a certified home health, hospice, Personal Care Services or a waiver program for seniors that receive federal funding like Medicare and Medicaid? Come join me as we talk about how you can land on this list and an aide’s responsibility to be above reproach. Don’t let the words fraud, abuse, neglect, misappropriation of property or drugs come near your good name. Handouts will include an Aide’s Code of Ethics!

The Aide's Role in Patient Centered Care
November 10, 2016

Patient Centered Care focuses on the patient as an individual and takes into account the individual person’s likes, dislikes and what makes for a “good day” along with the tasks necessary to carry out the assigned plan of care. This teleconference will focus on how to see the patient as a unique individual in providing patient centered care.

The Aide's Role in Understanding Mental Health Disorders
December 8, 2016

This presentation will explore some mental health disorders that may create challenges for the Nurse Aide in the home setting. According to the National Alliance on Mental Illness approximately 43.8 million adults or 1 in 5 adults in the U.S experiences mental illness annually.  Chances are that some of the patients we care for in the home may be experiencing some sort of mental illness.  Learn strategies that can help you when caring for these patients.

Convenient Online Education

It is the NC Law... Infection Control Workshop for Home Care and Hospice

This on-line education is designed to provide participants with information on the principles and practices of infection control. This education is also planned to assist your agency in meeting the requirements of the North Carolina Infection Control Law - 10A NCAC 41A.0206.

The updated slides and handouts are available for your use at

The course is available on-line through SPICEducation at a cost of $150 (by credit card). Register for the on-line course at this link:


Audio Aide Training for Home Care / Home Health

S.N.A.P. - Superior Nurse Aide Performance

In-home aides play a vital role in serving the nations ill, disabled, and aging populations. Often having the most contact with patients, these individuals are usually closer to their patients than any other home care discipline making them uniquely qualified to meet the challenges they face. And, no matter what programs your aides work in, an investment in their learning pays off in quality care and better risk management for your agency. As you know, Medicare Conditions of Participation require that home health aides accrue a minimum of twelve hours of training every twelve months. Other federal and state laws also mandate training. These requirements may be difficult to achieve. The SNAP audio conferences and aide training modules are an efficient, effective way to provide your aides with the knowledge they need while keeping your agency training costs low!


Hospice Aide Education

S.N.A.P. Packets for Hospice



Quick Reference: CMS Website for Medicare Fee-for-Service Providers

Audit and Quality Assurance Teleconference Password Required


Archived Education

OASIS C2: What's New & What's Changed

NEW! Home Health Orientation Portal

Important Employer Law Updates

Hospice Quality Initiatives Update

Improving Home Health CAHPS Scores and Patient Experiences

Home Health Quality Initiatives Update

Insights Into the Financial & Risk Management Aspects of the CMS CJR Payment Initiative

Win With Home Health Fundamentals

Per Visit Pay of RNs and Therapists Has Become Dangerous

Creating a Seat at the Table for Chronic Disease Management

OASIS 5-Part Webinar Series

The 2016 Home Health Payment Rules

Troubleshooting ICD-10 Coding

Shining Light on Home Health Face to Face

CMS Updates to the Home Health COPS

Comprehensive Home Health Case Management

Home Health Conditions of Participation (COPs)

Homebound Under the Medicare Home Health Benefit

ICD-10 Basic and Intermediate Coding

ICD-10 Coding Survival Kit

Lessons Learned from Survey Sanctions

Medicare Home Health Nursing

Pain and Dementia Recording

Palliative Care Principles Recording

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